FREQUENTLY ASKED QUESTIONS

All You Need to Know And More

Where is HD Factory located?

HD Factory is located in Cole Bay, Sint Maarten and Grand-Case, Saint Martin. Both shops offer plenty of choice in tiles, mosaic, bathrooms and more.

HD Factory Cole Bay

65 Union Road Cole Bay, Sint Maarten

 

Opening Hours

Monday - Friday 8am - 5pm

Saturday 8am - 12pm

E: contac@hd-factory.com

P: +1 721 544 0475

P: +590 690 66 08 33

HD Factory Grand-Case

4 Rue Gardabelle, Zone de L'Esperance

Grand-Case, Saint Martin

OPENING SOON

Which payment methods do you accept?

We accept the following payments:

  • Cash

  • Debit Card

  • Credit Card

  • Wire Transfer

Do you sell installation products and/or tools?

We offer installation products to complete your project. From tile adhesives, grout to natural stone sealers ; all the floor care products you need for you new and old tiles. Don't hesitate to ask one of our Sales Representatives to help find the right grout or floor maintenance product for your tile project.

What is your return policy?

If you are dissatisfied with the product for any reason, please notify your Sales Representative right away in order to receive a full credit for the purchase price and the return of the product.

  • We accept returns of full boxes for tiles in stock within fifteen (15) days of purchase.

  • We do not accept returns of mosaics, end of stock, special order or discontinued items.

  • HD Factory reserves the right to refuse any credit for unworthy goods.

  • All returns are subjected to a minimum 20% restocking fee.

  • No responsibility can be accepted for incorrect product, shade variation or crazing after installation.

  • Claims against breakage or damaged goods must be reported within 48 hours upon goods’ reception.

  • Once the product is installed, it may not be returned under any circumstances. HD factory is not responsible for incorrect installation of goods; clients must follow all manufacturers’ instructions regarding use of purchased goods. 

  • Installed merchandise is considered accepted; therefore no refund or credit can be issued.

  • Delivery is nonrefundable.

What are your delivery/shipping options?

HD Factory offers delivery services for Sint Maarten and Saint Martin.  

  • The delivery fee must be paid prior to delivery.

  • Merchandise will be delivered as close as deemed possible by the driver.

  • Pallets will neither be unpacked, nor transported on places of installation. 

We ship to neighboring islands!

HD Factory offers free delivery to shipping services companies in connection to:

  • Saba

  • Anguilla

  • St. Barthelemy

  • St. Kitts/Nevis

We schedule orders according the shipping company schedule. Our Sales Representatives are happy to help you with the shipping process.

Do you offer tile samples?

Yes, we do offer samples of our tiles that are available in-store . Please note that we have limited samples of Special Order items available.

Are all of your products in stock?

We carry a broad selection of tiles in large stocks in our warehouse. However, product quantities may vary by product. Clients that are in need of very large quantities are advised to order ahead of time.

 

We can arrange any quantities by special order, giving clients even more options and guaranteed availability.

Do you offer tile installation services?

HD Factory does not offer regular tile installation services. We will be happy to refer to you a list of certified tilers who can assist you. Ask your Sales Representatives about our XL Format Tile Cutting Services for your XL Tiles purchases.

HD Factory does not guarantee these installations provided by the tilers and can not be held liable for any poor installations or damages.